HOW LONG UNTIL I RECEIVE MY ORDER?
You should expect to receive your order in 5-7 business days in the USA. We do offer shipping to Canada & other countries - please note that this shipping takes anywhere from 2-3.5 weeks for you to receive once it leaves our office. We are happy to ship to these other countries, but please know that we are unable to keep the cost reasonable with a faster shipping method - so for now, it takes a little bit but the reward is amazing JIVA gear!
IS THE SITE SECURE WHEN I AM CHECKING OUT?
Yes! The website is fully secure so all of your credit card or personal info is completely safe - we promise!
WHAT IS THE BEST WAY TO WASH/CARE FOR JIVA PRODUCTS?
You can machine wash all Jiva products in cold water and preferably hang dry for a much longer vibrant color life. Although, if they end up in the dryer, no big deal at all, they will be just fine!
WHAT IF A PRODUCT IS NOT SHIPPING UP A LATER DATE & OTHER ITEMS ORDERED ARE AVAILABLE IMMEDIATELY?
If a pre-order item and an in-stock item are ordered at the same time, the entire order is held until it is complete. We rarely pre-sell an item with more than a 7-10 day wait time. If for some reason it is a longer wait time, the in-stock items will ship and the pre-order item will ship separately once it becomes available at no additional shipping charge if the order is shipping within USA. International orders are held until all items become available and can ship together.