Please download our Returns and Exchanges form after reading the guidelines below and include it in with your package : Returns and Exchanges Form
Our policy lasts 10 days from the date you receive your order. If 10 days have gone by since you have received your order, unfortunately we can’t offer you a refund. However, we will consider an exchange as long as the product is unworn, unwashed, and in the same condition you received it in with tags still attached. JIVA is not responsible for shipping charges, unless the product is damaged or a JIVA error.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Worn or Used Merchandise
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of
Late or missing refunds (if applicable):
The refund process can take up to 10 business days.
If this time has passed, please contact your credit card company or bank, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. All sale items are final sale.
Exchanges (if applicable):
We accept exchange within the 10 day period as long as the product is unworn, unwashed, and in the same condition you received it in with tags still attached. If you meet the criteria for an exchange, please make sure to download the form on the top of this page and include it in with your shipment. JIVA is not responsible for shipping charges, unless the product is damaged or our company error.
If the item was a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return or you can receive a store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All packages have tracking and this is sent over to you during the ordering process. A new tracking will be emailed to you should you request it during an exchange.